SUPPORT & MAINTENANCE

Support that continues
after launch.

Plan maintenance and ongoing development around system needs and support capacity, with clear priorities for technical work.

SUPPORT SCOPE

From routine care to the next improvement.

Regular maintenance, issue follow-up and functional improvements for booking platforms and other business systems within the agreed scope.

Support for WordPress, domains and email hosting, with tasks defined around the operating environment.

Support scope may cover data-centre servers, AWS, Alibaba Cloud, dedicated hosting upgrades, Redis, PHP performance and Cloudflare CDN.

Support relating to Kaspersky Endpoint Security for Business, with work and licensing defined per engagement.

Organise tasks, operational impact and delivery priorities into a practical IT roadmap.

Help users understand workflows and system operation through UAT, training and handover.

A CLEAR SUPPORT PROCESS

Discuss goals, users and existing workflows.

Define features, integrations and delivery priorities.

Develop the solution, carry out UAT and provide training.

Maintain and improve the system within the agreed scope.

Maintenance tasks, support hours, response arrangements, third-party costs and development work are subject to the agreed service scope.

LET’S CONNECT

Tell us which workflow you want to improve. Let’s work out the next step together.